Thank you for visiting Signature Jewelers.  We've prepared the information below in hope that your experience of our site is one you'll want to repeat again and again.

Should you have any questions concerning any of our policies, we encourage you to contact us.

Copyright Statements

Site Content. This Web site is expressly owned and operated by Signature Jewelers, Inc., dba Signature Jewelers. The contents of our site are intended solely for your personal, noncommercial use. Any use of our web site and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Signature Jewelers, Inc.  Do not reproduce, publish, display, modify, sell, or distribute any of the materials from SignatureJewelers.com. You may, however, download or electronically copy and print any of the page contents displayed on the site for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via e-mail, no right, title, or interest in those materials will be transferred to you.

Other Copyrights. Signature Jewelers is proud of the distinguished products we are able to present to you through our web sites. Each of the various trademarks, product names, company names, and corporate identities represented SignatureJewelers.com are the property of their individual owner-companies.

DISCLAIMERS

Technical Issues. Given the unpredictability of technology and the online environment, Signature Jewelers does not warrant that the function or operation of this or any of our other web sites will be uninterrupted or error-free, that defects will be corrected, or that this site or the servers that makes it available will be free of viruses or other harmful elements. As a visitor to, and user of this site, you assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a visitor to and a user of this site, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Signature Jewelers shall not be liable for damages of any kind related to your use of or inability to access this site.

Product Display. We make every effort to display the products featured on SignatureJewelers.com as accurately as possible. However, the colors we use, as well as the display and color capabilities of your particular computer monitor, will greatly affect the colors you actually see on the screen. Signature Jewelers cannot be held responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any color, texture, or detail of actual merchandise will be accurate.

In order for you to view the intricate details of some of our products, we provide enlarged and details views.  Images used on the site do not represent actual size of the product. The size and weight of each item is stated in the item description.

Product Availability. We go out of our way to select distinctive and exclusive merchandise from around the globe.  Please understand that many (but not all) of our featured items are selected in limited quantities and, because of their limited availability, their stock may not be refreshed. That means once an item is gone, it may be gone for good and not appear on the web site again. Placing an out-of-stock item on your Wish List does not guarantee it will be restocked.  We notify you of renewed availability of any item you place on your wish list and offer you the opportunity to purchase at that time.

Should you have any questions concerning the availability of a particular item, please contact us.

Site Errors. We make every effort to present the most recent, accurate, and reliable information on our Web sites at all times. However, there may be occasions when some information featured on our sites may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order.  Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Site Changes. Our goal is to keep our web sites fresh and exciting by adding merchandise as new items come our way and deleting merchandise as limited supplies are exhausted. We create timely editorial to replace content that becomes out-dated or out-of-season, move and expand portions of the site in an effort to bring you more, and will continue to increase our services to you as technologies improve.

We cannot guarantee that something you saw on a previous visit will still be present on our web site when you visit again. We reserve the right to make changes to our web site without prior notice. Should you be unable to locate some particular article of content or piece of merchandise that caught your attention on a previous visit to our site, please contact us and we'll make every effort to fulfill your requests whenever possible.

SECURITY POLICY

Encrypted Transmissions. SignatureJewelers.com utilizes the industry's highest standard of data encryption and positive identification technology to ensure that your online shopping experience is safe and secure. Security measures are triggered automatically with your order. Your order will be submitted only if your computer and our server are communicating in a secure mode.

Security measures are employed throughout our web sites, wherever you've been asked to submit information. We employ the industry's most stringent security technology to encrypt sensitive information, including your contact information and credit card number. If you prefer to complete your order by phone rather than online, please call us at 1.800.xxx.xxxx.

Please review our Privacy Policy to find out exactly how your personal information is handled.

Positive Identification. Before your personal information is transmitted to us, your browser will make a positive identification that communication is being conducted with SignatureJewelers.com. Your browser will notify you prior to the transmission of sensitive information if the connection looks suspicious. Only upon authentication of a secure connection to SignatureJewelers.com will your order be processed online. This authentication by your browser takes place after you select "Purchase" and before your order is actually submitted.

Follow Up Measures. Once your order is transmitted, your encrypted information is automatically transferred via a secure connection to a secure server that is not accessible to anyone online. Your order is then processed internally; no one but our order processors will have access to your information.

Credit Card Fraud Protection. In the rare event that your credit card is used to make a purchase online without your authorization, Signature Jewelers will gladly cover the first $25. For any remaining balance, please contact your credit card company about its specific refunds policies. Our customer service representatives will do all they can to resolve such situations quickly with the least amount of inconvenience to you.

PRIVACY POLICY

We want you to know how we handle the information you send us via the Internet. The Internet is a dynamic, continually changing environment. Within that spirit of dynamism, our Privacy Policy will evolve and change.

We strive to keep you informed by updating this Privacy Policy as our procedures change. This Policy was established on January 25, 2003. We invite you to review our Policy regularly to stay informed.

To make your visit to SignatureJewelers.com more productive, to improve our Web site and to tailor your future visits to your preferences, we collect certain visitor information.

Automatic Collection. Our Web server automatically recognizes only the visitor's domain name (not the e-mail address). The visitor's browser and platform type (e.g., Netscape browser on a Microsoft platform) are recorded.

Cookies. We use cookies to:

·         record the visitor's session information (such as the visitor's shopping selections when ordering)

·        record user-specific information on the pages the visitor selects for viewing

E-mail Addresses. When visitors send us e-mail, we retain their e-mail address. We retain the e-mail addresses of those visitors who give us their e-mail addresses when they place orders. We do not contact visitors by their e-mail address to confirm an on-line order or respond to a sender's e-mail query.  Visitors may also elect to receive information about upcoming sales events or request other types of notifications.

Visitor-Keyed Information. We retain information provided by our visitor, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number). Click here to access this information.

Our visitor also has with the ability to correct inaccuracies in keyed contact information.

On request with verification, we will give the visitor a reminder with unique identifier information (e.g., customer number or password).

Telephone Numbers. Visitors who give us their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Third-Party Access.  We use a credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.

These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Tell-A-Friend.  If a user elects to use our referral service for informing a friend about our site, we ask them for the friend?s name and email address.  Signature Jewelers will automatically send the friend an email inviting them to visit the site and the option to elect not to receive other information from Signature Jewelers.  Signature Jewelers stores this information for the sole purpose of sending this email.  The friend may contact Signature Jewelers at customerservice@signaturejewelers.com to request the removal of this information from their database.

Special Offers.  We send all new users a welcoming email to verify password and username. Established members will occasionally receive information on products, services, and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates. We may send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information. If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user?s personal data provided to us.  This can usually be done at the member information page or by emailing our Customer Support.  

Choice/Opt-out. Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information.  For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don?t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying with unsubscribe in the subject line in the email or email us at unsubscribe@SignatureJewelers.com.

Ad Servers
Signature Jewelers does not have arrangements with any ad server companies for this Web site.

Security
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. All other data transfer is conducted through a secure phone line.

Children's On-line Privacy
We ask that children do not submit information to us without the consent of a parent or guardian. The Children's On-line Privacy Protection Act took effect April 21, 2000 and pertains to Web sites directed toward children less than 13 years of age. SignatureJewelers.com does not collect information on any person under 13 years.

Disclosure
If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.

Notification of Changes.  If we decide to change our privacy policy, we will post those changes on our site so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Should you have any questions concerning a submission, please contact us.

PRODUCT PRICING AND PAYMENT POLICIES

Product Pricing. The prices displayed on this Web site are quoted in U.S. currency. Prices are subject to change at any time.

Credit Card Payment.  SignatureJewelers.com accepts the following credit cards for online purchases:  VISA, MasterCard, and Discover as well as PayPal for those who choose not to use a credit card. For information regarding PayPal and establishing the ability to pay by PayPal, click here.

Questions
Should you have any questions concerning our product pricing or payment policies, please contact us.

RETURN POLICY

Return Policy. Items purchased through SignatureJewelers.com specifically produced to your specifications are non-returnable unless merchandise if flawed.  Items that are damaged in shipment must be returned in the original packing with packing slip.  In-stock items returned within 14 days of receipt in resalable condition will be refunded in full less our shipping costs.

Shipping Policy. To ensure your shopping experience at SignatureJewelers.com is as easy as possible, we offer FREE Shipping on all store orders in the Continental U.S. No matter how small or large your order, you will always have the option of free shipping. Faster shipping methods are available at a nominal fee. Shipping of larger corporate gift order may incur additional shipping charges.

Shipping Options

• FREE - UPS Ground

• UPS Services Upgrades for actual UPS rate

International Orders. At this time, we are unable to fulfill international orders online. We regret that this is beyond our control and will strive to serve our international customers through our web site as soon as we can put the timeliest, most responsive shipping process into place. If you would like to place an international order, call us at 1.887.837.4147. Orders placed through SignatureJewelers.com/business and/or SignatureJewelers.com/wholesale can be shipped to the Continental US and Canada.

Is there sales tax on-line?
Local taxes, if applicable, will be added to your order deliveries within the following states: TN

How can I return or exchange my merchandise?
Articles are accepted for credit or exchange if returned in saleable condition within 30 days and accompanied by a sales receipt. Items damaged in shipment must be returned in original packaging.

A refund will be made to the purchaser upon request, if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.

Returns may be sent to our Customer Service Center at xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.  If you have any questions, please contact Customer Service at customerservice@signaturejewelers.com.